complaint·July 18, 2023

Regarding Allegation: Staff did not provide proper supervision to residents. LPA Calderon interview 7 residents, 4 out of 7 residents stated they receive adequate supervision, get medical assistance when needed, staff assist when they request assistance and they notify front desk about their whereabouts when leaving to the community. LPA interviewed 4 staff all stated residents receive proper supervision, staff do their rounds, staff assist with any activity of daily living needs or medical needs, many residents are independent and staff communicate with each other on residents needs. LPA obtained and reviewed unusual incident reports that obtain information on how facility is providing appropriate care for residents. LPA obtained and reviewed Shift to Shift documentation obtaining documentation on residents care regarding residents appointments, medication changes, illness, injuries, behaviors, important issues to discuss or any medical needs that occur during staff shift to communicate with facility staff and provide resident proper supervision and care. LPA collected resident sign in and out sheet that provides facility with information on residents who leave to the community. Regarding Allegation: Staff spoke inappropriately to resident. During LPA's visit LPA interviewed 7 residents. 5 out 7 residents denied the above allegation and stated staff do not speak to them inappropriately and have not heard staff talking with residents inappropriately and have not experienced the above allegation. LPA interviewed 4 staff all who denied above allegation and stated staff do not speak to residents inappropriately and speak to them professionally. LPA Calderon observed interactions with staff and residents during LPA's visit and did not observe staff talking inappropriately to residents in care. Based on LPA's interviews, observations and record review investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Assistant Administrator Alexander Solorio.