complaint·August 4, 2023

Based on allegation:Staff did not ensure that residents were adequately fed. Investigation revealed the following Assistant Administrator Alexander Solorio, Staff S1-S5 denied the above allegation and stated all residents are adequately fed, and stated R1 has food preference and facility accommodate R1's needs although R1 still refuses food at times. Interviews with R1-R7 revealed all residents are adequately fed and some have food preference but are still provided with adequate food. LPA Calderon observed a food menu, observed sufficient perishable and non-perishable food items for residents in care and observed kitchen having a list of residents who are on a special diet and R1 is not one of those residents. Based on allegation:Staff did not respond to residents call for assistance. Interviews with staff Assistant Administrator Alexander Solorio, Staff S1, S3-S5 revealed residents who call for assistance are receiving assistance and are not waiting for a long period of time. Alexander and staff S1,S4 and S5 stated all residents are checked on and receive assistance even those who do not call,and residents have available and/or receive water and other liquids by facility staff. Alexander and S1, S4 and S5 stated the front desk receive calls from some residents inquiring assistance and caregivers are informed which resident is requesting assistance and staff will provide resident with assistance. Interviews with residents R1-R7 revealed residents get assisted and not all residents call the facility for assistance but are receiving assistance by caregivers and staff . R1, R2, R7 stated calling the facility and caregiver providing assistance. R1-R7 did not state having to wait got 6 hours and/or a long period of time. Based on LPA's interviews, observations and record review investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Assistant Administrator Alexander Solorio.