complaint·January 4, 2024

Interviews LPA conducted with Assistant Administrator, S1-S4 informed LPA that although some staff aren't fluent in English, staff understand requests from residents and based on staff and resident's preferred / native language spoken in and in order to communicate among each other staff use google translator when needed to communicate with residents. Assistant Administrator informed LPA having staff that speak English present during each shift and providing resident's and ensuring residents are able to communicate their needs.. (7) out of (7) residents interviewed on visit date 7/6/23 informed LPA not being able to collaborate if other residents who reside at the facility are unable to communicate with staff do to language barriers. (6) out of (7) residents informed LPA that as for their communication needs with staff, staff can communicate with them and language barrier does not interfere with communication. LPA observed during time of visit English and Spanish speaking staff and residents. LPA observed interactions with staff and residents and residents and staff are able to communicate with each other. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview held and a copy of the report was provided