complaint·February 23, 2024

The investigation revealed the following: Allegation: Staff handled a resident in a rough manner. It is alleged that Staff #1 (S1) grabbed and dug their nails into Resident #1 (R1) wrists. LPA reviewed the surveillance footage of alleged incident and what was observed was R1 in their wheelchair moving towards kitchen with a plate of food on their lap and can be seen speaking to someone ahead of them, as they approached the kitchen you can see S1 (only hands and arms were visible) attempting to take the plate of food from R1’s lap, but R1 tightens their grip on the plate, S1 releases the plate and walks away, R1 continues to move backwards in their wheelchair with plate of food on lap appearing to be yelling and waving a finger in the direction of where S1 was, nothing further was observed. LPA interviewed S1 and Staffs story matched what was observed in the surveillance footage and S1 stated they have been working in their field for many years and have never spoken inappropriately nor inappropriately touched any residents. LPA interviewed a total of 4 Staff and 4 out of 4 Staff stated they have never spoken inappropriately, yelled, touched, or handle any resident in a rough manner, and have never seen another staff do these things either. LPA interviewed 7 Residents during visit and 7 out of 7 Residents stated that they have never been mistreated, yelled at, or handled roughly by any staff at facility. R2 stated that they were present during the time of the alleged incident and did not see S1 touch R1, that S1 attempted to grab the plate of food from R1’s lap, R1 refused, and S1 walked away. Based on statements and interviews conducted with Staff and Residents, and LPA’s observation, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to Alex Solorio.