complaint·March 28, 2024

(5) out of (5) staff members stated that they receive training such as personal rights, residents rights and zero tolerance policy regularly. R1-R2 denied the allegation and stated that they did not file a complaint. (8) out of (8) residents that were interviewed stated that staff members treat them with dignity and respect. Interviewed residents stated that staff knock before coming into their rooms, even if the door is open. All interviewed residents stated that they don't have any problem with staff, that staff are nice and respectful. During the tour, LPA did not not observe staff speaking inappropriately or disrespectful to residents. Based on statements and interviews conducted with residents and staff as well as reviewed files, there was not enough supportive evidence to corroborate the allegation. Allegation: "Residents' personal belongings are missing." It is alleged that staff have been stealing the residents’ personal belongings for the last 3 months. No additional details given. Staff interviews revealed that staff are not entering clients’ rooms without permission and stealing the residents’ personal belongings. S1 stated that the facility has zero tolerance policy with that type of behavior and that residents’ rights in service training are being conducted to staff members regularly. Staff interviews revealed that staff have not received any complaints nor have received any report regarding this matter. R1-R2 denied the allegation and stated that they did not file a complaint. Interviewed residents stated that they have not heard anyone complaining about this matter. Interviews conducted with (8) residents revealed that the facility staff respect their belongings and have never taken any of their belongings. Some residents stated that they do not have any concerns with staff as the staff are good and helpful. Resident and staff interviews do not corroborate this allegation. Based on statements and interviews conducted with staff, residents and review of facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report was provided to Alexander Solorio, Asst. Administrator.