complaint·December 5, 2024

resident beds and all the rooms had been cleaned and there wasn't any water leakage on the floors. Interview with Resident's R2- R7 who all stated that housekeeping cleans their rooms 1x a week. All stated that housekeeping clean all areas and does a good job. Said they do clean under the beds. R2 stated that there was no feces or water leakage in the room. Stated that they mop the bathroom every Friday and clean the bathroom. Interview with Resident Care Director Maria Razo, who stated that they clean rooms 1x a week. If there are accidents will do as needed. They do a deep cleaning. Said Resident R1 is combative toward staff when they go to clean up. Stated Resident R1 hit staff when they were trying to clean up a leak. Interview with Staff S1-S3 who all stated that housekeeping follow a schedule and will clean rooms 1x a week or as needed. Said that Resident R1 has been aggressive with staff trying to hit them with mops. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation Staff do not safeguard residents personal property, based on interviews conducted and information gathered Resident's R2-R7 all stated that they have never had anything stolen at the facility. Resident R2 stated that R1 never told him anything was missing. Said R1 tells staff don't open the door because he doesn't want air to get in. Review of Resident R1's file Client/Resident Personal Property and Valuables document has initials of Resident R1 in which it states I waive the right to complete this form. Admission Agreement dated 01/12/24 has initials of Resident R1 in which it states I understand that the facility cannot be held liable for items which are not inventoried. In addition the box is checked off and initialed where it states I decline to have my personal items inventoried. Interview with Resident Care Director Maria Razo who stated that there has been no one who has issued a complaint that their property was stolen. Usually items may be misplaced and staff will help and they usually find it. Interview with Staff S1-S3 who stated that there have not been any complaints. Also said that facility offers a lock box for money, ID cards and any personal items Also residents can purchase a safe for their room and don't have to give staff access. Staff said Resident R1 will tell them issues, but never did regarding his phone being stolen. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.