complaint·April 26, 2025

The investigation revealed the following: regarding the allegation(s): Staff did not safeguard residents’ personal belongings- It is alleged staff are not safeguarding residents’ belongings while the facility is under renovation and repair due to the 2025 Eaton wildfires. Two (2) out of the two (2) residents interviewed corroborated this allegation. Interview of W1 corroborated this allegation. Interview Administrator Solorio revealed he instructed the renovation crew to cover all residents’ belongings with plastic wrap and indicate rooms numbers on items so residents can find their belongings easier. LPAs toured the facility in 4/11/202 at 9:04am. LPAs observed the facility to be under renovation. LPAs observed some personal items in such as clothing, blankets, shoes, large and small flat screen TVs, dressers, hygiene products and other personal items, stored in hallways, without plastic wrap, collecting dust and debris from the renovations being conducted. Resident interviews revealed resident’s items are scattered throughout the facility and staff is allowing all belongings to become dusty and several personal items have not been located due to them being scattered throughout the facility. Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated . Staff did not prevent residents from entering the facility in unsafe conditions- I t is alleged staff did not prevent R1 & R2 from entering the facility in unsafe conditions. Three (3) out of the three (3) staff interviewed denied this allegation. Interview of W1 corroborated this allegation. Interview with W1 revealed on 4/7/2025, W1 arrived at the facility at 10:04 am and found R1 & R2 inside the facility. W1 revealed R1 & R2 advised W1 they drove to the facility together to look for their items. W1 revealed they did not observe facility staff supervising R1 & R2 while they were in the facility and only the renovations crew were present. W1 revealed it was unsafe for residents to be at the facility without supervision due to the renovations supplies and equipment being accessible to residents. Two (2) out of the two (2) residents corroborated they were present at the facility on 4/7/25. R1 & R2 revealed in past staff would meet them at the facility and supervise them while they searched for personal items. During facility tour, LPAs observed construction equipment such as paint cans, ladders, sanding equipment, and cleaning supplies scattered around the hallways. According to Administrator Solorio, no residents should be at the facility during renovations unless staff is there to supervise them. Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated . Two (2) deficiencies were cited for this complaint investigation. Exit interview was conducted. A copy of this report, 9099-D, and appeals rights was provided via email. Staff did not notify licensing of renovation repairs to the facility- It is alleged the licensee did not notify this licensing agency that the facility would be conducting renovation repairs. Three (3) out of the three (3) staff interviewed denied this allegation. The facility was issued a mandatory evacuation order on 1/8/25 due to the 2025 Eaton wildfires. Although the facility did not experience fire damage, the facility landscaping needed to be repaired, and an outdoor fence had fallen and damaged the HVAC. Since 1/08/2025, facility staff have been in regular communication with Community Care Licensing (CCL) regarding repopulation and renovations and repairs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No violations were cited for this allegation. Exit interview was conducted. A copy of this report was provided via email due to printer problems.