complaint·May 13, 2025

Allegation: Staff did not assist residents with obtaining medical care. It has been alleged that there were on-going issues with residents not being provided transportation to medical appointments since the temporary relocation. Staff interviews revealed that staff assisted residents with their medical appointments including coordinating round trip transportation services from the temporary relocation to residents’ medical appointments. Per staff interviews, transportation services were coordinated with the residents’ pertaining medical insurance companies. Interviewed staff indicated that a Town Hall meeting was held in February 2025 to discuss this matter. Interviewed staff indicated that they did not receive complaints/concerns pertaining to this matter. Resident interviews revealed that staff assisted residents with scheduling medical appointments and coordinating round trip transportation services. Interviewed residents indicated they did not have any concerns pertaining to this matter. Interviews and documentation do not corroborate this allegation. Allegation: Staff did not ensure residents had access to personal belongings. It has been alleged that residents were not able to access their personal belongings that were left at this facility when residents were relocated. Staff interviews revealed that staff retrieved residents’ personal belongings (upon request from residents) and would retrieve mail once per week at this facility. Interviewed staff indicated that staff would retrieve the items without the residents present due to this facility undergoing construction (due to safety purposes). Interviewed staff indicated that a Town Hall meeting was held in February 2025 to discuss this matter. Interviewed staff indicated that they did not receive complaints/concerns pertaining to this matter. Resident interviews revealed that staff retrieved residents’ personal belongings upon request. Interviewed residents indicated they did not have any concerns pertaining to this matter. Interviews and documentation do not corroborate this allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, appeal rights and a copy of this report was provided to Maria Luisa Razo.