complaint·July 7, 2025

However, three (3) out of eleven (11) residents interviewed stated that it took a few days to unclog the toilet and that the alternate bathroom they could use while their toilet was clogged was too far from their room. The administrator and all four (4) staff interviewed denied the allegation. The administrator stated that when the clogged toilet was reported to the receptionist on 06/28/2025, the on-duty care staff attempted to unclog the toilet with the toilet on that day but was unable to unclog it. Based on interview, the maintenance facility handyman stated that the toilet was fixed and unclogged on 07/01/2025 and the cause of the clogged toilet was due to excessive paper towels put in the toilet drain. One (1) out of four (4) staff interviewed also stated that the staff have informed the residents to not to put too many paper towels in the toilet. Based on observation, the LPA Konishi checked residents’ bathrooms in Rm#49, Rm#47, Rm#46, Rm#16, Rm#23 and the restrooms were clean and the toilets were all working properly and did not notice any clogged drains, and the facility is properly maintained. There is not enough evidence to substantiate. Allegation: “Staff do not ensure facility remains free of bad odors.” It is alleged that there is a strong odor from Rm#49’s bathroom on 07/02/2025. Ten (10) out of eleven (11) residents interviewed denied the allegation. One (1) out of eleven (11) residents corroborated with the allegation stated that the base of the toilet has a leak that hasn’t been fixed which is causing an odor. However, that resident and one (1) of the staff interviewed both stated that the bathroom is being cleaned daily. The Administrator also stated that the toilets in that bathroom, Rm#23, Rm#46, and other bathrooms will have their wax rings fixed on 7/8/25 which will fix the leak and remove any odors. The Administrator and all four (4) staff interviewed denied the allegation. One (1) out of four (4) staff interviewed stated that the bathroom had an odor when the toilet was clogged but there was no odor after the toilet has been unclogged and the room was aired out. Based on observation, the LPA Konishi checked and detected no bad odors in residents’ rooms and bathrooms in Rm#49, Rm#47, Rm#46, Rm#16, and Rm#23. LPA toured the physical plants including the common areas, activity room, and dining hall and did not notice any bad odors. There is not enough evidence to substantiate. Based on statements and interviews conducted with staff, residents, review of residents’ files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to the Administrator, Bryanna Luke.