complaint·August 12, 2025

Stated several times Resident R1 refused to leave the facility to see a specialist as was advised. Resident R1 just wants cream on it. Said Resident R1 is self responsible and has gone to the hospital before and they don't keep him. Stated Resident R1 manages own care and can't force to leave the facility. Said the staff are doing a good job providing care for Resident R1. Spoke with Resident R1 who stated that he will refuse care. Said he doesn't want to lose Pasadena Villa as his home. Stated previously staff said it would be quick and he was in the hospital for months. Said he needs a place to pray and other facility's won't allow it. Stated he doesn't want staff to give medical attention because he doesn't want to leave here, but they will try to help and assist medically. Staff stated that the Wound Care Specialist comes to the facility on Monday and Wednesday. Stated they do try to assist with medical attention, but Resident R1 refuses with the facility and the Wound Care Specialist. Said 911 is for emergency and Resident R1 is self responsible and does not want to leave to see a specialist. Wound Care Notes were documented and reviewed and specified 2 days a week visits for Resident R1. Spoke with Resident's R1- R5 who all stated that staff will provide medical attention when they need it. Stated staff assist right away if they need 911 or to go to the hospital. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was held,