Complaint·November 14, 2024

Regarding Allegation #1: Staff do not assist resident with grooming. It is being alleged that staff did not cut or wash R1 hair. CCLD staff toured the facility and noted residents appeared to be clean and their hair was cut. CCLD staff looked at R1 who appeared to be clean and R1 hair was washed. CCLD staff noted R1 hair was well kept and appeared to need to be cut. CCLD staff and S1 spoke to R1. S1 offered to cut R1 hair, and R1 refused. Records indicate: R1 admission agreement (date 09/03/2021) does not indicate that the facility will provide residents haircuts. Admission agreement does indicate that the facility will provide grooming and bathing. W1 indicates that W1 was advised that R1 hair had not been cut. W1 indicates that W1 has not visited R1 and was advised by R1 that R1 hair had not been washed in some time. 2 out of 2 staff indicate that staff washes resident hair 2 times per week. 2 out of 2 staff indicate that residents private care givers cut resident hair. 2 out of 2 staff indicate that R1 did not like staff to cut R1 hair. 2 out of 2 staff indicate that R1 would have to hire a third party to cut R1 hair. 3 out of 6 residents indicate that staff does wash their hair 2 times per week and 3 out of 6 residents indicate that staff has hired third party to cut residents’ hair. 3 out of 6 residents were not verbal and not able to give a statement. Regarding Allegation #2: Staff interacted inappropriately with a visitor in the presence of residents. It is being alleged that S1 spoke to visitor inappropriately in front of residents. CCLD staff noted 2 residents in room 1 to include R1 and R2. Records indicate: Incident report (date 10/25/2024) indicates that S1 and visitor had an incident in which visitor was asked to leave the facility. Incident report (date 10/25/2024) indicates that this altercation happened in front of R1 and R2. Written record from S1 (date 10/25/2024) indicate that visitor was rude and made racial slurs to S1. S1 indicates that S1 asked visitor to leave. S1 indicates that visitor attempted to cut R1 hair and advised S1 that R1 hair needed to be washed and combed prior to a haircut. S1 indicates that S1 placed S1 hand on R1 head and visitor cut visitor finger. R1 indicates that visitor refused to cut R1 hair until R1 hair was washed. R1 indicates that S1 and visitor had incident and S1 asked visitor to leave. R2 indicates that visitor was rude to S1 and called S1 names. R2 indicates that S1 never touched visitor hand and S1 asked visitor to leave. R2 indicates that S1 acted professional with visitor. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegations of “staff do not assist resident with grooming”, “staff interacted inappropriately with a visitor in the presence of residents” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Edith Nagle S1.