Complaint·July 2, 2021

LPA Agard conducted a FaceTime tour of the facility grounds and an interview with the Assistant Administrator. LPA Agard requested the following documents be sent on or before January 12, 2021. A copy of the staff roster, a copy of the client roster and their responsible party. On 07/02/2021, LPA Agard conducted a visit to the facility, to deliver findings in person. Regarding the allegation: Resident does not have access to telephone. It’s being alleged a resident is not receiving their calls. On 07/02/2021 LPA completed a walkthrough of the facility and spoke with Caregiver, Yuvicsa Tomsino. LPA checked the facility phone on the first and second floor. They were both observed in working order. LPA Agard observed a pay phone in the hallway, on the first floor of the facility that was not in working order. During interviews with staff, it was revealed: S1 states the clients have access to the landline. “We usually page them when they have a call if we don’t see them then we knock on their door. If they don’t answer we take a message.” S1 states the clients prefer to use the free landline over the payphone. S2 states, “they have access to the phone line 24/7.” LPA Agard verified phone was in working order by calling the facility phone from inside. During interviews with residents, it was revealed 8 of the 8-residents interviewed all stated having access to the phone. All reported being able to receive their calls and make calls whenever they needed. C1 states, no issues, C2 states getting calls from their brother and not having any issues. C3 states they “pretty much” get all his calls. C4-8 all agreed that there were no issues with making and receiving calls. Based on LPA’s observation, interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of the report was left with Assistant Administrator, Clifford “Cliff” Johnson..