Complaint·September 29, 2022

Allegation: Facility staff refuse to follow up on the cockroach infestation at the facility. LPA interviewed residents (R1-R9). The majority of the residents have not witnessed issues with cockroaches at the facility. The majority of the residents stated there is no concern with an infestation of cockroaches at the facility. LPA interviewed the Administrator who stated there is no issue with cockroaches at the facility. LPA interviewed staff (S1-S7). The majority of the staff have not witnessed issues with cockroaches at the facility. The majority of the staff stated there is no concern with an infestation of cockroaches at the facility. LPA obtained a service agreement with pest control company (W1). LPA interviewed witness (W1) who stated the service agreement with the facility was signed on 11/10/2020. Witness (W1) stated the service agreement is ongoing and the facility is serviced on the 4 th Tuesday of every month. LPA obtained copy of the invoice for the most recent service completed on 09/27/2022. LPA did not observe an infestation of cockroaches at the facility during the visit. There is no evidence to support the allegation above that the facility staff refuse to follow up on the cockroach infestation at the facility. Based on LPA’s interviews conducted and records reviews, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated There were no deficiencies found at the time of the visit. An exit interview was conducted with Assistant Administrator Cesilia Torres and a hard copy was provided.