Complaint·August 21, 2024

Regarding Allegation #1: Staff do not ensure the residents are properly fed. It is being alleged that staff did not feed residents and residents went hungry. LPA Calderon toured the facility with A1. During tour of the facility LPA noted the dining room was full of residents having lunch. LPA noted hot dogs and beans with bread was served. The food appeared to smell and look good to eat. LPA Calderon asked the 20 residents how the food was, and all replied the food was “great”. LPA noted a weekly meal plan posted outside the dining room area. Reviewed the weekly meal plan for the facility. The meal plan had 3 meals served daily and appeared to be balanced for resident’s needs. 3 out of 3 staff indicate that 3 meals are served daily, and no resident goes hungry for lack of food. R1 left the facility and could not be interviewed. 6 out of 7 residents indicate that 3 meals are served daily, and no resident goes hungry. 6 out of 7 residents indicate that a weekly meal plan is posted near the dining room area. Regarding Allegation #2: Staff do not ensure the water source is safe for the residents. It is being alleged that the facility water supply is not safe for residents to drink. LPA toured the facility with A1. LPA opened the bathroom faucet and the water appeared to be clear and had no smell. LPA observed the kitchen used filtered water for all meals. LPA Calderon entered the dining room for lunch and noted 20 residents having lunch. LPA Calderon asked the 20 residents how the water tasted, and all replied there were no issues with the water. 3 out of 3 staff indicate no issues with the facility water and no resident has made a complaint about the smell or taste of the water. R1 left the facility and could not be interviewed. 6 out of 7 residents indicate that they drink and shower with the facility water and have no concerns or issues with the facility water supply. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegations of “staff do not ensure the residents are properly fed”, “staff do not ensure the water source is safe for the residents” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Ella Naygas A1.