Complaint·October 30, 2024

The investigation revealed the following: Allegation: Staff are not safeguarding resident's personal possessions. It is being alleged that Lifeline tablets and phones are stolen from C1. On 10/30/24 between 11:35am- 1:30pm LPA interviewed S1 regarding the allegation above, S1 denied the allegation above and reported safeguarding is part of the admission agreement however clients or clients responsible party can refuse to complete the safeguard document. On 10/30/24 between 11:35am- 1:30pm LPA conducted interviews with S2-S4, 3 of 3 staff interviewed denied the allegation above. On 10/30/24 between 9:30 am- 11:30am LPA conducted interviews with C1, C1 denied the allegation above, and reported having cellphone in C1's possession. LPA observed C1 to have (2) cellphones at the time of interview. On 10/30/24 between 9:30 am- 11:30am LPA conducted interviews with C2-C6, 3 of 5 clients interviewed denied the allegation above, 1 of 5 clients interviewed confirmed the allegation above, and 1 of 5 clients interviewed reported being admitted into the facility with no property nor valuables. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Administrator Ella Naygas, and a copy of this report was provided.