Complaint·February 6, 2025

R1’s Personal Property and Valuables does not include cellphones nor boots. Six out of seven resident interviews indicated they have not witnessed R2 break into R1’s room and steal items. Two out of three staff interviews indicated they have not received any complaints about R2 breaking into R1’s room to steal items. Administrator indicated she has not witnessed R2 breaking into R1’s room to steal items and Maintenance has replaced R1’s lock eight times. On 02/06/25, LPA observed R1’s doorknob being inoperable and R1 is unable to lock R1’s bedroom door upon exiting. Regarding the allegation “Staff did not prevent resident from taking another resident’s belongings," based on record reviews, interviews, and observations, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. No deficiency was cited for this allegation. An exit interview was conducted and a copy of this report was provided to the Caregiver Yesenia Robles.