Complaint·March 4, 2025

Investigation Revealed the Following: Allegation: Staff did not ensure the safety of food provided to residents. The details of the complaint alleged that (R#1) and other residents in care are getting food poisoning from facility’s food. On March 4, 2025, at approximately 9:00 AM, during records review, LPA Iniguez observed (R#1)’s medical history binder; there are no hospital medical records regarding (R#1) going to the hospital due to food poisoning. In addition, LPA Iniguez reviewed the facility’s dietitian notes (dated November, December 2024, and January 2025); the facility dietitian comes every month to conduct a kitchen evaluation where she checks the kitchen’s cooler, freezer, food storage areas, beverage areas, and overall areas. Furthermore, LPA reviewed the facility’s Cook California Food Handler Certificate (dated 6/25/2024); the certificate expires on 6/25/2027. Moreover, at approximately 12:30 PM, LPA Iniguez conducted a physical tour of the kitchen; LPA observed the kitchen areas were clean and well organized; also, LPA observed that the cook and kitchen staff followed safety food preparation guidelines when preparing meals for the residents in care and staff. On March 4, 2025, at approximately 9:30 AM, during an Interview with the Administrator (A#1), she stated that the facility offers three meals per day plus snacks to all residents in care and sometimes facility staff. Also, (A#1) stated that the food served at the facility is safe to consume, and the facility has a dietitian who comes every month to ensure the kitchen areas, and the food are up to code. In addition, (A#1) stated that there are no incidents regarding (R#1) or other residents getting food poisoned by the food they eat here. Evaluation Report continues LIC 9099-C ... On March 4, 2025, at approximately 10:00 AM, during interviews with residents (R#1-R#6), (5) out of (6) stated that the facility offers them three meals per day plus snacks between meals, also they stated that they have never got food poison or sick by the food the facility provided to them. On March 4, 2025, at approximately 11:00 AM, during interviews with facility staff (S#1-S#5), (5) out of (5) stated that the facility provides three meals per day to all residents in care and sometimes facility staff. Also, they stated that the food the facility serves to the residents in care is safe to consume, and there have been no incidents regarding (R#1) or other residents getting food poisoned by the food they eat here. Allegation: Staff did not ensure a safe environment was provided for residents. The details of the complaint alleged that (R#1) is getting stalked by unknow cloaked figure. On March 4, 2025, at approximately 9:30 AM, during an Interview with the Administrator (A#1), she stated that they had never received a complaint from (R#1) or another resident regarding an unknown cloaked individual stalking residents in the facility. In addition, (A#1) stated that the facility ensures the safety of the residents by conducting daily room checks, a sign-in system at the entrance of the facility, and a facility staff that monitors who comes in and out. On March 4, 2025, at approximately 10:00 AM, during interviews with residents (R#1-R#6), (5) out of (6) stated that they have never seen an unknown cloaked individual stalking them, also, they stated that they feel safe living here. Evaluation Report continues LIC 9099-C ... On March 4, 2025, at approximately 11:00 AM, during interviews with facility staff (S#1-S#5), (5) out of (5) stated that they had never received a complaint from (R#1) or another resident regarding an unknown cloaked individual stalking residents in the facility. In addition, (5) out of (5) facility staff stated that the facility ensures the safety of the residents by conducting daily room checks, a sign-in system at the facility's entrance, and a facility staff that monitors who comes in and out. During this investigation, LPA found did not find sufficient evident to support the above-mentioned allegation(s). Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Bella Naygas / Administrator.