Complaint·April 3, 2025

Investigation revealed the following: Allegation: Staff did not treat resident with dignity or respect It is alleged that the facility staff pushed, yelled, and threatened the residents in care. On 4/3/2025 LPA interviewed Ella Naygas Administrator, who revealed that a conversation was had with resident 1 (R1) regarding disruptive behavior in the dining area that did not result in yelling, threatening, or pushing of the resident. At 9:40 AM LPA Allen interviewed resident 1- resident 5 (R1-R5), of those interviewed, 4 out of 5 residents all stated that the staff members at the facility treat them with dignity and respect at all times. LPA Allen interviewed staff members staff 1- staff 5 (S1-S5), of those interviewed 5 out of 5 stated they have always and will continue to treat the residents in care with dignity and respect. Allegation: Staff sprayed chemicals at resident. It is being alleged that staff sprayed cleaning chemicals at resident. At 9:40 AM LPA Allen interviewed resident 1- resident 5 (R1-R5), 4 out of 5 residents stated that have not been sprayed with chemicals by any staff members. LPA Allen interviewed staff 1- staff 5 (S1-S5), of those interviewed 5 out of 5 have not sprayed or witnessed any residents being sprayed with chemicals. In addition, during interviews, housekeeping staff demonstrated their cleaning process where cleaning solutions are sprayed on a towel and surfaces are wiped down and not sprayed on surfaces which are then wiped. At 11:45 AM, LPA also observed the housekeeping cart locked in the storage area with (3) three labeled spray bottles of cleaning supplies inaccessible to residents. On 4/3/2025 LPA Allen reviewed facility records. Facility daily notes show that on 3/26/2025 housekeeping reported that a resident entered a room that was not theirs. When resident noted that staff was in the room, resident then alleged that staff had sprayed them with the cleaning solution. Based on interviews, file review and observation during the investigation, the above allegations are found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report was discussed and provided to Ella Naygas Administrator at conclusion of the visit.