Complaint·July 10, 2025

The investigation revealed the following: Allegation: Staff did not prevent resident from stealing other resident's personal items. It is being alleged that residents are stealing paperwork from another resident. On 06/12/25 between 10:45 AM and 12:00 PM, LPA Gonzalez interviewed S1-S5. Based on interviews conducted, 5 out of 5 staff interviewed stated that there is a resident that is known to take other resident’s belongings, but they try and prevent that resident from doing so. 4 out of 5 staff interviewed stated that they have observed management constantly talk with the resident about not taking others personal belongings, but it hasn’t stopped that resident from taking other residents belongings. An interview conducted with S1 revealed that they have tried talking to the resident on multiple occasions, but it doesn’t work. S1 stated that they have also warned the resident multiple times about doing this. S1 stated that they try and watch and monitor the resident closely, to try and avoid the resident from going into other resident’s rooms, and/or taking other resident’s belongings, and stated that it’s hard to always do so. S1 stated that they served this resident with a 30-day eviction notice, but the resident refuses to leave the facility. On 06/12/25 between 01:05 PM and 02:00 PM, LPA interviewed R2-R6 and attempted to interview R1. Based on interviews conducted, 5 out 5 residents interviewed stated that they are aware of a resident stealing other resident’s belongings. 5 out of 5 residents interviewed stated that they have seen staff talking with this resident’s belongings, but they don’t know what else is being done. Based on observation, record review, and interviews conducted, the preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. California Code of Regulations, Title 22, Division 6, Chapter 8, are being cited, please see the attached LIC 9099-D. An exit interview was conducted and a copy of this report along with appeal rights was provided. The investigation revealed the following: Allegation: Staff did not prevent resident from being defrauded while in care. On 06/12/25 between 10:45 AM and 12:00 PM, LPA Gonzalez interviewed S1-S5. Based on interviews conducted, 5 out of 5 staff interviewed denied the allegation. 5 out of 5 staff interviewed stated that they do not have access to any resident’s personal information and/or bank accounts. 5 out of 5 staff interviewed stated that they have not committed any fraud against any resident. 5 out of 5 staff interviewed stated that all residents are treated with dignity and respect. On 06/12/25 between 01:05 PM and 02:00 PM, LPA interviewed R2-R6 and attempted to interview R1. Based on interviews conducted, 5 out 5 residents interviewed denied the allegation. 5 out of 5 residents interviewed stated that staff does not have access to their personal information and/or bank accounts. 5 out of 5 residents interviewed stated that they are satisfied with the services provided to them at this facility. Based on observation, records reviewed, and interviews conducted, the department did not find sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted and a copy of this report along with appeal rights was provided.