Complaint·July 10, 2025

The investigation revealed the following: Allegation: Facility staff did not ensure resident's room was maintained clean . It is being alleged that this facility, including a resident’s room, is dirty. On 05/28/25 between 10:45 AM and 12:00 PM, LPA Gonzalez interviewed S1-S5. Based on interviews conducted, 5 out of 5 staff interviewed denied the allegation. 5 out of 5 staff interviewed stated that resident’s rooms are deep cleaned at least once a week, and as necessary. On 05/28/25 between 01:05 PM and 02:20 PM, LPA interviewed R2-R7. Based on interviews conducted, 6 out 6 residents interviewed stated their rooms are cleaned daily and deep cleaned once a week. 6 out of 6 residents interviewed stated that staff maintain their room and the facility is clean and sanitary. 6 out of 6 residents interviewed stated that they are satisfied with the services provided to them at this facility. LPA Gonzalez and Yesenia Robles toured the facility. LPA inspected rooms #110, #108, #209, public restrooms, and common areas. LPA observed the rooms and facility to be clean and sanitary at the time of inspection. Based on observation, and interviews conducted, the department did not find sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is unsubstantiated. Allegation: Facility staff did not ensure change in condition was brought to the attention of resident's physician. It is alleged that a resident was experiencing heart problems and was having trouble breathing. It is also alleged that staff did nothing to assist the resident. On 05/28/25 between 10:45 AM and 12:00 PM, LPA interviewed S1-S5. Based on interviews conducted, 5 out of 5 staff interviewed could not validate this allegation. 5 out of 5 staff interviewed stated that they were not aware of a resident experiencing heart and breathing problems. 5 out of 5 staff interviewed stated that they actively monitor the residents for any change in condition. 5 out of 5 staff interviewed stated that staff ensures to notify the Administrator, and they will then notify the residents physician if there is a change in condition in the resident. S1 stated that they were not aware of any resident experiencing heart and breathing problems. S1 stated that staff monitor the residents closely, and if any significant changes are observed, the protocol is to notify the administrator immediately and to seek prompt medical attention. On 05/28/25 between 01:05 PM and 02:20 PM, LPA interviewed R2-R7. Based on interviews conducted, 6 out of 6 residents interviewed could not corroborate this allegation. 6 out of 6 residents interviewed stated they are not aware of a resident experiencing heart and breathing problems. 6 out of 6 residents interviewed stated that staff ensures to notify their physician if there is a change in their condition. 6 out of 6 residents interviewed stated that they are satisfied with the services provided to them at this facility. Based on observation, records reviewed, and interviews conducted, the department did not find sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is unsubstantiated. Allegation: Facility staff spoke inappropriately to resident. It is being alleged that facility Administrator, Bella Naygas, does not want a resident at this facility and is insulting and uncooperative. On 05/28/25 between 10:45 AM and 12:00 PM, LPA interviewed S1-S5. Based on interviews conducted, 5 out of 5 staff interviewed denied the allegation. 5 out of 5 staff interviewed stated that they are not aware if Administrator Bella Naygas does not want a resident at this facility. 5 out of 5 staff interviewed stated that they have not observed Administrator Bella Naygas insulting and/or being uncooperative with a resident. S1 denied the allegation. S1 stated that they have not insulted any resident. S1 stated that they always try and cooperate with the residents at this facility. 5 out of 5 staff interviewed stated that they treat all residents with dignity and respect. On 05/28/25 between 01:05 PM and 02:20 PM, LPA interviewed R2-R7. Based on interviews conducted, 6 out of 6 residents interviewed could not corroborate this allegation. 6 out of 6 residents interviewed stated that they are not aware if Administrator Bella Naygas wants a resident out of this facility. 6 out of 6 residents interviewed stated they have not observed Administrator Bella Naygas insult or be uncooperative with any resident. 6 out of 6 residents interviewed stated that all staff treat them with dignity and respect. 6 out of 6 residents interviewed stated that they are satisfied with the services provided to them at this facility. Based on observation, and interviews conducted, the department did not find sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of the report was provided.