Complaint·September 18, 2025

The investigation revealed the following: Regarding the allegation, “Unlawful Eviction”, it is being alleged that a resident has received an eviction notice that was taped on their door upon a resident’s return to the facility. Interviews revealed the following; six (6) residents (R2 through R7) and all four (4) staff (S1 through S4) have denied the allegation has taken place. R1 has stated that they received the document during the evening of 07/02/25. Record reviews have indicated the following: a resident has received a “Thirty day notice to quit premises” (dated: 06/26/25) from “Dennis P. Block & Associates, APC”. Our division, Community Care Licensing (CCL) has not received any notification of any eviction notice related to a resident in question. The dates reviewed and dates provided do not match. This “eviction” does not meet This document has not been signed, nor does it include Title 22, Eviction Procedures 87224(a)(1-4). Interviews have revealed six (6) out of seven (7) (R2-R7) and all four staff (S1-S4) have denied the allegation has taken place. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. Regarding the allegation, “Staff do not ensure resident receives mail in a timely manner”, it is being alleged that a resident does not receive their mail. Interviews revealed the following: Three (3) residents (R4. R6, R7) have agreed the allegation has taken place, while one resident (R4) is not sure. All four staff (S1-S4) have denied the allegation has taken place. LPA observations revealed the following: On 07/09/25, around 11am, LPA observed the United States Postal Service dropping off residents’ mail. Throughout the day, LPA did observe staff providing mail to residents in care as each resident passed by the front lobby. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. There have been two (2) deficiencies cited during today's visit. Please see LIC9099D. During today's visit, there have been two (2) deficiencies cited. Please see LIC9099D. An exit interview was held with Cesilia Torres - Assistant Administrator and a copy of facilities' appeal rights, the deficiencies cited, plans of corrections and a copy of this report has been provided. Regarding the allegation, “Staff yell at resident”, it is being alleged that the administrator and other staff yell at a resident. Interviews revealed the following: three (3) out of seven (7) residents (R1, R4, R7) and three (3) out of four (4) staff (S2-S4) have agreed the allegation has taken place, while one (1) resident was not sure. Record reviews have indicated that S1-S4 have met training standards, Title 22, 87411(c)(3)(C) “Personnel Requirements – General” which include “Personal rights” of residents in care. LPA’s observations have indicated that the behavior of staff at the facility respond negatively when addressed harshly by residents in care, which does not meet previous trainings under 87411(c)(3)(C) “Personal rights”. Based on record reviews and interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be Substantiated . California Code of Regulations, Title twenty-two (22), Division six (6) is being cited on the attached LIC 9099D. Please see LIC9099D. Regarding the allegation, “Staff do not safeguard resident's personal belongings”, it is being alleged that a resident is missing multiple personal items. Interviews revealed the following: four (4) out of seven (7) residents (R1-R4) and one (1) staff have agreed the allegation has taken place. Record reviews revealed the following: seven residents (R1-R7) have got personal property inventory within their files, but that they are not kept up to date. According to Health and Safety Code section 1569.153(c), the facility does not keep records of the items missing, as reported from residents. Based on record reviews and interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be Substantiated . Health and safety code 1569.313(c) is being cited on the attached LIC 9099D. Please see LIC9099D. During today's visit, there have been two (2) deficiencies cited. Please see LIC9099D. An exit interview was held with Cesilia Torres - Assistant Administrator. A copy of facilities' appeal rights, the deficiencies cited, plans of corrections and a copy of this report has been provided.