Complaint·March 17, 2026

The investigation consisted of the following: On 02/05/26, LPA Gonzalez obtained copies of the following documents: staff roster, and resident roster. LPA Gonzalez interviewed staff #1-#5 (S1-S5), and resident #1-#6 (R1-R6). Additionally, LPA conducted a tour of the entire facility, and inspected resident bedrooms, and common areas. Furthermore, Ella Naygas agreed to send pest control invoices for the months of December-February 2026 to LPA via email. On 02/09/26, LPA Gonzalez receives pest control invoices from Squash Exterminating (dated: 12/09/25, and 01/30/26). Furthermore, on 02/11/26, LPA Gonzalez conducted an interview with staff #6 (S6) and received a copy of the Service Agreement for pest control services from Squash Pest Control. The investigation revealed the following: For the allegation: Facility staff does not ensure residents are spoken to in an appropriate manner. It is being alleged that the administrator yells at everyone at the facility. On 02/05/26, LPA Gonzalez conducted interviews with S1–S5, and on 02/12/26, LPA conducted an interview with S6. Of those interviewed, 6 out of 6 staff denied the allegation. 6 out of 6 staff said they treat all residents with dignity and respect. On 02/05/26, LPA Gonzalez conducted interviews with R1-R6. Of those interviewed, 4 out of 6 residents could not corroborate the allegation, and 2 out of 6 residents corroborated the allegation. 4 out of 6 residents said staff treat them with dignity and respect. Based on observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. For the allegation: Staff physically abused a resident. It is being alleged that the administrator pushed a resident. On 02/05/26, LPA Gonzalez conducted interviews with S1–S5, and on 02/12/26, LPA conducted an interview with S6. Of those interviewed, 6 out of 6 staff denied the allegation. 6 out of 6 staff said they treat all residents with dignity and respect. On 02/05/26, LPA Gonzalez conducted interviews with R1–R6. Of those interviewed, 5 out of 6 residents could not corroborate the allegation, and 1 out of 6 residents corroborated the allegation. 4 out of 6 residents said staff treat them with dignity and respect. Continued on LIC9099-C Based on observation, and interviews conducted, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of the report was provided to the Cecilia Torres.