complaint·March 22, 2022

Housekeeping staff interviewed denied providing personal and hygiene care to residents. Interviews conducted with residents also denied this allegation. Residents interviewed indicated that they feel that there is sufficient trained staff available to meet their needs. LPA reviewed In Service Training Folder and observed ongoing training is provided to staff. Therefore there was insufficient evidence to corroborate with this allegation. In regards to the allegations "licensee is not ensuring that building modifications meet local requirements" and "facility is in disrepair" , it is alleged that facility owner met with someone to purchase falsified bonds on repairs needed to the building in order to pass inspection. No other details provided. Interviews conducted with staff members denied these allegations. Administrator indicated facility obtained city permits prior to repairs and renovations. LPA obtained a copy of Inspection Record Card from the City of Bellflower dated 01/12/21. Licensee indicated that on 10/02/20 an email was sent to Licensing to inform the Department of renovations. On 10/13/20, Licensing c onducted an in person tour of the physical plant and observed the facility was currently under renovations; the roof on the West, North and North East sections were being replaced, and the second floor or section C & D were also being renovated. Residents interviewed today indicated facility is currently not in disrepair and are happy with the renovations made to the facility. Repairs and renovations were completed for the safety and well being of the residents. Some residents were relocated to other facilities while renovations were being completed. LPA toured the facility during today's visit and did not observe the facility to be in disrepair. Therefore there was insufficient evidence to corroborate with this allegation. In regards to the allegation " facility staff did not report an outbreak as required" , it is alleged that facility has provided incorrect information about COVID outbreaks. Interviews conducted with staff members denied this allegation. Administrator indicated there were no active covid cases at the facility when the complaint was filed. Residents interviewed indicated they are unaware if there was a covid outbreak at the facility back in November 2020. Staff members interviewed who worked when this complaint was initially filed indicated that there was not a covid outbreak back in November 2020. Staff members interviewed indicated they continue to wear PPE and follow CDC, Community Care Licensing, and Public Health Guidelines. LPA did not obtain any evidence indicating that the facility failed to report a covid outbreak. Therefore there was insufficient evidence to corroborate with this allegation. Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.