complaint·September 18, 2023

Allegation: Facility failed to provide resident records : It is alleged that on Thursday, September 06, 2023, the facility received a formal records request via Federal Express to obtain a copy of resident (R1's) records. The request was made by the resident's legal representative. As of today September 18, 2023, the documents had not been provided. They were due Monday, September 11, 2023. Business Office Director confirmed the records request was received on late September 06, 2023. Business Office Director stated that documents were provided to Facility Legal Department on September 07, 2023 for review. Business Office Director stated that is the facility policy and usually they get back from them in a 24 hours. Copy of email was provided to LPA that shows email sent to Legal Department on 09/07/23 at 9:29 am. Business Office Director was not able to provide any confirmation that requested documents were sent to the resident's legal representative. Based on interviews and record review, the findings indicate that the facility did not provided the documents as of 09/18/23. Therefore, there is sufficient evidence to corroborate the allegation. Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency is being cited according to Title 22, Division 6 Health and Safety Code, Chapter 3.2 Residential Care Facilities for the Elderly Article 02.5 Resident's Bill of Rights. See LIC 9099D. Exit interview was conducted with Business Office Director. A copy of the report and appeal rights were provided.