complaint·July 26, 2024

All two (2) residents could not corroborate the allegation. Resident interviews revealed staff would turn on the AC and the room temperature was comfortable. All staff denied the allegation. Staff interview revealed staff took immediate action on the same day when staff was aware of the AC issue. Administrator hired AC technicians on 7/4/24 to check and fix the AC within 48 hours. During today’s investigation visit, the AC was on and working. The temperatures of residents’ rooms were in a range of 75 degree Fahrenheit to 76.4 degree Fahrenheit. The temperature of the living room was 78.3 degree Fahrenheit. Therefore, the facility provided a comfortable temperature for residents at the facility. Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with administrator assistant, Jennifer, and finding was discussed. A copy this report was provided at the time of visit.