complaint·October 12, 2023

Interview with S1 denies leaving R1 undressed and exposed with their door open. LPA was not provided with proof that R1 was left unexposed with their door open in the facility. Interviews state that R1 is able to communicate with staff and even has a bell ringer to notify staff when they need assistance with anything. Based on interviews conducted, as well as LPA observations there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation "Staff does not respond to residents screams for assistance." it was alleged that residents scream for assistance and S1 does not respond or assist residents. (4) of (4) Staff interviewed denied the allegation. (4) of (5) residents interviewed could not corroborate the allegation. Interviews show that there was a day, date not provided to LPA, where R1 asked for S1's assistance but S1 was in the process of assisted another resident and could not assist R1 immediately. Interviews state that S1 notified R1 that they would assist them once done with the other resident of the facility. Interviews also state that the only resident who yells out for help is R2 and that is because R2 is blind and gets confused. That is how R2 will call staff over. Staff interviewed denied that resident screams are ignored. Based on interviews conducted, as well as LPA observations there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation "Staff does not ensure that resident's personal belongings are accessible to the resident." it was alleged that S1 moves R1's portable table away from R1 making it inaccessible to R1. (4) of (4) Staff interviewed denied the allegation. (4) of (5) residents interviewed could not corroborate the allegation. Interviews show that R1 has a personal desk on wheels where they place some of their belongings such as the tv remote. Interviews with staff state that this table is never made inaccessible to R1 and that it is always by their bedside. It is moved to the side when there is care or assistance being provided to R1 so that it is not in the way, but it is put back when tasks are completed. LPA observed the table to be by R1's bedside throughout the visit. Based on interviews conducted, as well as LPA observations there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this report was provided.