complaint·January 26, 2026

The investigation revealed the following: regarding the allegation “Staff installed cameras in resident rooms preventing them from having a reasonable level of personal privacy in their accommodations.” It is alleged the facility installed cameras in residents’ rooms. Four (4) out of the four (4) staff interviewed denied the allegation. Interview with S1 revealed the facility installed fall detection sensors in residents’ rooms and not video cameras. S1 revealed these fall detection sensors do not record video or audio. Interview with S2 revealed that fall detection monitors were installed in November 2025 but are not yet operational. S2 revealed the fall detection sensors will send a notification if it senses a sudden stop in movement or jolt. S2 revealed all residents’, and their families were notified in writing about the fall detection sensors in November of 2025. S2 revealed all fall detection sensors will be operation once all staff are trained. Review of records revealed a letter addressed to resident families regarding fall detection sensor installation in or around November 24, 2025, and the benefits of the fall detections sensors. During facility tour, S1 showed LPA the fall detection sensors in resident rooms. LPA Ramirez observed these sensors with a cover blocking the lens. According to S1 the sensors are all covered and not yet being operational. S1 revealed that residents and their families will sign consent forms before the fall detection sensors are operational. LPA Ramirez attempted to interview four (4) residents, due to cognitive impairments, these interviews were unreliable. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .