Inspection visit

complaintFebruary 13, 2026

TERRACES AT VIA VERDE-A MEMORY CARE COMMUNITY, THELicense 1986033831 citation on this visit

1 citation recorded

Inspector’s narrative

What the inspector wrote

Allegation: “Staff did not address a resident's change in medical condition.” It is alleged that facility staff did not report R1’s change in condition. Interviews conducted by Investigator Hector revealed that R1's cognitive and behavioral responses, which would become more intense at night, had gotten worse. Additionally, R1 had (6) unwitnessed falls, (4) of which resulted in hospitalizations. However, the only change the facility staff made to R1's supervision was to increase their monitoring of R1. (1) of the staff interviewed confirmed that R1 needed a higher level of care. The current facility administrator was unable to provide any documentation from the previous administration's reappraisal of R1, except for a documented statement that R1’s “Assessment will be updated.” The failure of the staff to address and document R1’s change in medical condition corroborates this allegation. Based on statements and interviews conducted, as well as reviewed files and documentation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency cited on the attached LIC 9099D. An exit interview was conducted, and a copy of this report was provided to Subashsani Kumar, Executive Director along with the Appeals Rights.

Citations

3 citations recorded^*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

87463(b)(1)Type B
87463 Reappraisals.(b)The reappraisal shall document significant changes in the resident's physical, mental, cognitive, behavioral, or functional condition, including those required to be documented as specified in Section 87466, Observation of the Resident. (1) Significant changes in condition, as defined in Section 87101,....This requirement is not met as evidenced by: Based on interviews and record reviews, the licensee did not comply with the section cited above in which the staff failed to address and document R1’s change in medical condition which poses a potential health, safety or personal rights risk to residents in care.
87211(a)(1)(D)Type B
87211 Reporting Requirements..(a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: (1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below. This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case. (D) Any incident which threatens the welfare, safety or health of any resident..This requirement is not met as evidenced by: Based on interviews, records review conducted by Investigator Hector, the Licensee/Administrator did not comply with the section cited above in which the facility failed to report and send all incidents involving R1’s falls to CCL which poses a potential health, safety or personal rights risk to residents in care.
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87468.2(a)(4)Type A
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs.This requirement is not met as evidenced by: Based on interviews, records review conducted by Investigator Hector, the licensee did not comply with the section cited above in which due to lack of care and supervision, R1 sustained a left hip fracture as a result of a fall while under the care of the facility which poses an immediate health, safety or personal rights risk to residents in care.
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FAQ · About this visit

Common questions about this visit

What happened during the February 13, 2026 inspection of TERRACES AT VIA VERDE-A MEMORY CARE COMMUNITY, THE?

This was a complaint inspection of TERRACES AT VIA VERDE-A MEMORY CARE COMMUNITY, THE on February 13, 2026. 1 citation were issued: 1 Type B.

Were any citations issued to TERRACES AT VIA VERDE-A MEMORY CARE COMMUNITY, THE on February 13, 2026?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87463 Reappraisals.(b)The reappraisal shall document significant changes in the resident's physical, mental, cognitive, ..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLD View original report

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Data from CCLD public records. Last updated May 25, 2026. If you believe any information is inaccurate, report it here.

complaint·February 13, 2026