complaint·May 3, 2021

LPA interviewed residents and they reported they realized the facility has short staff recently and staff took longer time to assist them with their needs. It may be taken about 25 minutes to an hour. LPA interviewed staff, and all stated that they are very short staff lately. The assisted living floor used to have about 4-5 caregivers but now there is only one or two caregivers on the floor. They are very overwhelmed and tired; the residents were also very upset with the staff as it took longer time to assist the residents with showering, changing or escorting them to the dining room…etc. Staff reported they spoke to the management, but nothing had improved or changed. The facility was placed with a staffing agency, but they only came for one or two days and it did not help at all. Based on the interviews obtained, the allegation is SUBSTANTIATED. Based on the interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED California Code of Regulations, Title 22, Division 6 and Chapter 8 was cited. See LIC 9099D. A telephonic exit interview was conducted with the Business Office Director Maria Alarcon and a hard copy was provided via email for signature.