complaint·May 14, 2024

*** This report supersedes report dated 5/2/24 to revise (1) of (4) allegations to an accurate description and provide additional details in the report . Findings delivered have not changed*** In regards to the allegation "Staff do not keep the facility free from pests" it was alleged that the facility dining area has rodents and roaches. (8) of (8) Staff interviewed denied the allegation. (10) of (10) Residents interviewed could not corroborate the allegations. Interviews with residents did not show that they are aware of or have seen any rodents or roaches in the facility and its dining area. (2) of (8) Staff interviewed did mention that sometime in 2023 there were rodents observed by staff near the back entrances of the kitchen but not in the dining area. No interviews with staff have indicated that there are roaches in the dining rooms. Staff interviewed stated they are aware pest control will always be contacted to address any issues once reported. Staff informed LPA that pest control visits the facility almost twice a week. LPA observed that there were a total of (7) visits conducted in April 2024 of routine maintenance and inspections. Review of pest control notes for the last month do not show that rodents or roaches have been observed in the kitchen or dining area. One note dated 4/26/24 from the pest control agency does mention that there were rodent dropping observed in the air ducts and pipes; therefore, mass trapping measures were recommended. It does not mention which air ducts and pipes; however, the facility agreed to the recommended measure as of 4/30/24. This shows the facility is following through measures to keep the facility free of pests. Based on interviews, observations and files reviewed; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation "Staff do not properly sanitize kitchen items " it is alleged that water pitchers and utensils are not being cleaned properly by staff. (8) of (8) Staff interviewed denied the allegation. (10) of (10) Residents interviewed could not corroborate the allegations. Interviews with residents denied that they have ever been served dirty dishes or utensils. Staff interviewed explained the process of washing and sanitizing all kitchen and dining utensils requires a prewash before using a sanitization machine for all items. LPA observed kitchen staff washing utensils then sanitizing them via various machines during the visit. LPA did not observe residents being provided unsanitary utensils during the facilities lunch time. Based on interviews, observations and files reviewed; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Continued on LIC 9099-C *** This report supersedes report dated 5/2/24 to revise (1) of (4) allegations to an accurate description and provide additional details in the report . Findings delivered have not changed*** In regards to the allegation "Staff do not keep the facility free from mildew" it is alleged that staff are not cleaning mildew around the facility sinks. (8) of (8) Staff interviewed denied the allegation. (10) of (10) Residents interviewed could not corroborate the allegations. Staff interviewed stated the kitchen sinks are always cleans after all utensils are done being cleaned. If there is any sign of mildew build up, the staff will clean and disinfect. LPA toured the kitchen area and did not observe mildew around the sinks. LPA entered (6) random resident rooms and did not observe any mildew. File review of maintenance and order requests from residents of the facility does not show that residents are having to call in for assistance regarding mildew. Based on interviews, observations and files reviewed; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation "Staff do not follow proper food handling techniques " it is alleged that the facility has expired sauces, milk, and food in their refrigerators. (8) of (8) Staff interviewed denied the allegation. (10) of (10) Residents interviewed could not corroborate the allegations. LPA Villalobos observed the facilities food supply and did not see any expired sauces, milk, or food present. LPA did not observe any canned foods to be expired either. Staff stated that expiration dates are written in large letters on all boxes so it is easier to distinguish when something is going to expire. The facility Chefs make rounds throughout the week to observe if anything needs to be disposed of as replaced as new food is brought in two times a week. Based on interviews, observations and files reviewed; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit Interview conducted and a copy of this report was provided.