Incident investigation·September 12, 2024

Licensing Program Analyst (LPA) Cynthia Chan conducted a follow up case management visit on the incident reported to licensing on 8/1/24. LPA arrived unannounced and met with Staff, Francesca Olivia. LPA spoke to administrator, Jacklyn Concepcion, via telephone to explain the reason for the visit. On 8/8/24, LPA Chan conducted a visit due to an incident report submitted to LPA on 8/1/24 alleging that a staff member was inappropriately touching Resident #1 (R1). LPA conducted a health and safety check, interviewed 2 staff and 2 residents. Alleged staff denied inappropriately touching R1. On 9/12/24, LPA interviewed Resident #1 via telephone who confirmed the allegation. LPA also interviewed R1's responsible party. Per the administrator, the police was informed of the incident and provided the report number. Based on record review and interviews, there is no witness to testify to this claim. Therefore, there is insufficient evidence to prove the allegation at this time. No deficiencies were issued today. A copy of this report was given to the staff.