complaint·November 14, 2024

Staff interviewed stated they are trying their best to provide a comfortable environment for residents. When R1 displays the behaviors, staff try to redirect R1 which does not seem to work. Staff stated R1 is given the PRN which was prescribed by the doctor and that helps reduce the behavior a little. Staff also had been communicating with the hospice nurse regarding the verbal behavior. LPA interviewed residents who stated R1 had been screaming or talking loudly some nights which interrupts their sleep. Based on information gathered, staff have been addressing R1’s behavior with the doctor and nurses and trying to reduce the frequency of its occurrence. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with the Staff Guinto. A copy of this report along was provided.