Complaint·October 16, 2024

During interviews with staff, Staff #1 (S1) and Staff #2 (S2) stated there was a delay in the notice to pharmacy process and that resident had a recent change in pain medications from “as needed” to scheduled that was also not given as prescribed. Based on record review and interviews, there is enough information to verify the allegation. Therefore, the allegation is SUBSTANTIATED at this time. --- Facility staff are not cleaning resident's room It was alleged that facility staff have not been cleaning R1’s room. To investigate the allegation, on 10/16/2024 LPA conducted a physical plant tour at around 10:15a.m. and interviewed four (04) staff from 11:00 AM to 12:00 PM. During the physical plant tour, LPA observed that all rooms were clean and well maintained. During interviews with staff, Staff #4 (S4) stated that Staff #3 (S3) that was assigned to the room did not communicate to S4 that, due to personal reasons and scheduling, they were no longer able to clean R1’s room and that there was some miscommunication which resulted in the resident’s room not being cleaned for a period of two weeks. Based on interviews, there is enough information to verify the allegation. Therefore, the allegation is SUBSTANTIATED at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D): No other health and safety hazards noted during the visit. Exit interview conducted. Copy of this report issued.