complaint·May 9, 2023

2) Staff does not provide proper meal assistance to resident in care. It is alleged staff does not provide residents meal assistance while in care. Five (5) out of six (6) staff interviewed deny this allegation. Five (5) out of the five (5) residents interviewed deny this allegation. LPA observed several dining room staff assisting residents with meal trays. LPA observed a facility staff member bringing a resident their lunch into their room. LPA observed the staff member place the meal on a rolling tray, towards the resident. 3) Resident was allowed to leave the facility unsupervised. It is alleged R7 was allowed to leave the facility unsupervised. Five (5) out of six (6) staff interviewed deny this allegation. Five (5) out of the five (5) residents interviewed deny this allegation. R7 file was reviewed, and LPA could not locate any physician orders or other pertinent documentation, stating R7 could not leave the facility unattended. 4) Residents do not receive proper medication assistance. It is alleged staff do not properly give residents medication assistance while in care. Five (5) out of six (6) staff interviewed deny this allegation. Five (5) out of the five (5) residents interviewed deny this allegation. Staff interviewed stated “We hand them the medication in little clear cups and give them water. We can’t force them to swallow them. I have seen some pills on the floor in some rooms, and we tell the administration. I tell the MedTech.” 5) Facility is unkempt. It is alleged staff does not clean residents’ rooms. Five (5) out of six (6) staff interviewed deny this allegation. Five (5) out of the five (5) residents interviewed deny this allegation. LPA toured room 107, 332, and 458. LPA observed rooms to contain the required furnishings and linens. LPA did not observe and deficiencies and health and safety concerns in toured rooms. 6) Facility is malodorous. It is alleged the residents’ rooms have strong smell due to unclean rooms. Five (5) out of six (6) staff interviewed deny this allegation. Five (5) out of the five (5) residents interviewed deny this allegation. LPA toured room various resident rooms at random and shared living areas. LPA did not smell strong odors of concern. SEE 9099-C 8) Resident pendant calls are not answered in a timely manner. It is alleged staff do not answer pendant calls for assistance in a timely manner. Five (5) out of six (6) staff interviewed deny this allegation. Five (5) out of the five (5) residents interviewed deny this allegation. LPA toured room 458 during visit and asked R8 to push “pendant button” at 10:40 am. At 10:46 am, staff came in to check with resident and staff used R8 room phone to ask the front to “clear” call to room 458. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided via email.