complaint·December 11, 2025

The investigation revealed the following: In regards to the allegation: "Staff are not providing nutritious meals to residents in care." It is alleged that residents have not been served nutritious meals, and facility has not provided healthier options like fruits and vegetables. During interviews with the residents, thirteen (13) out of (13) interviewed did not corroborate the allegation. Interviewed residents stated that they like the food served to them and the facility provide them fruits and vegetables all the time. In addition, residents stated that they are satisfied with the quality of the food provided and they also get to choose from the alternate menu if they request for it. During interviews with four (4) staff, all denied the allegation that residents are not provided nutritious meals. S1-S2 stated that they use a meal planning service company to customize and approve menus for the facility. They use (5) weekly menus that they rotate on a quarterly basis and the meal plan/menus are approved by a registered dietitian. Furthermore, S1-S2 indicated that they have not heard any complaints from the residents regarding the nutritious meals they are served. LPA's review of the staff files revealed that the cooks have the proper training and culinary experience. During the tour of the kitchen and dining area, LPA observed that residents were served a balanced plate with lean protein, whole grains, vegetables and a bowl of assorted fruits. LPA also observed sufficient food supply for 7 days non perishables and 2 day perishables including fresh fruits and vegetables. Based LPA's observations and on statements and interviews conducted with residents and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report was provided to Mary Mims-Burris, Executive Director.