complaint·January 12, 2023

Regarding the allegation " facility staff are not ensuring that residents' clothes are getting cleaned and dried ", it is alleged that the facility's dryer is not working and due to the lack of a working dryer it has impacted the resident's ability to have clean clothes. Interview with administrator and staff revealed that the dryer does turn on, but it is not heating properly so the clothes are not getting dried. The clothes is hung outside and once it is damp then they put it in the dryer. The dryer will dry damp clothes only. However, LPA tested the dryer by putting a damp rag inside the dryer and running a cycle on high heat for about 45 minutes. At the end of the cycle the rag was still damp. Based on LPA's interviews and records reviewed, the preponderance of evidence standard has been met, therefore the allegations are found SUBSTANTIATED. California Code of Regulations Title 22, Division 6, and Chapter 8 are being cited on the attached LIC 9099D. Exit interview held and a copy of the report and appeal rights was provided Additionally, all residents have a space heater in their bedrooms. All residents stated that these heaters keep them warm during the cold weather. During the visit, the LPA felt a comfortable warm temperature throughout the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is unsubstantiated. Exit interview held and a copy of the report was provided