complaint·February 6, 2025

Staff indicated that the resident occasionally comes out to the dining room to eat and had moved from table to table due to preference. They do not tell the resident that they cannot sit at a particular spot but would let the resident know of available spots. LPA interviewed 9 residents, and 8 out of the 9 feel that the staff are kind and respectful. They have not felt discriminated by staff or have seen them discriminate against others. Allegation – Staff do not safeguard resident’s belongings. The administrator stated they try their best to safeguard belongings. The residents have their keys to their rooms and staff would only go in to do housekeeping or provide assistance. Staff interviewed do not touch or move residents' belongings without their consent. Staff stated that when a resident reports something missing/stolen, they would look for it right away. Sometimes the reported items were found misplaced in their rooms. LPA interviewed 9 residents. 3 out of the 9 residents have reported some of their belongings or money were stolen from their rooms. One of the residents stated their belongings were recovered after looking in the room. The rest of the residents did not have any missing or stolen items. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted. A copy of this report along with the appeal rights was provided to the administrator.