complaint·April 18, 2024

The investigation revealed the following: Allegation: Staff Member handles resident in a rough manner. It is alleged that S1 handles R1 roughly during movements or care. LPA reviewed S1’s personnel file an S1 has all proper training documented that include assisting residents with transfers from bed to wheelchair and two person assists. There are no incident reports on file of injuries to residents due to rough handling by staff. LPA interviewed 6 staff and 6 out of 6 staff stated that denied the above allegation and stated that they have not observed S1 be rough with residents while providing care. LPA interviewed 10 Residents and 8 out of 10 residents stated that they have never experienced being held in a rough manner by staff and have never seen any staff handle other residents in a rough manner while providing care. Allegation: Staff did not treat resident with dignity and respect. It is alleged that Staff mistreat R1 by mocking resident and calling them names. LPA interviewed a total of 10 residents and 9 out of 10 residents stated that they have never been made fun of or mocked by staff and have never overheard staff making fun of or call any resident names . LPA interviewed 6 staff and 6 out of 6 staff state that they have never made fun of a resident and have never overheard another staff make fun of or call a resident any names. LPA interviewed S3 and staff stated that law enforcement was at the facility 3 days prior to todays visit and they investigated the same allegations, the officer did not find anything suspicious during investigation therefore no police report was filed. Based on statements and interviews conducted with staff and residents, review of S1 files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to Licensee Amber Branconier .