complaint·November 18, 2022

Administrator and staff stated that they are providing resident #1 with care according to her care plan, and extra assistance that is not on her care plan. Staff stated that they are providing status checks during each shift, and they assist resident #1 with toileting. Staff interviewed indicated that resident #1's family specifically requested that resident #1 is assisted with toileting between 6:00am-7:00am, and they are providing resident #1 with that assistance. Staff interviewed stated that resident #1 refuses assistance at times, and does not use her pendant. Staff interviewed stated that staff maintain a "daily task sheet", where they document the care that resident #1 receives. Residents interviewed were unable to corroborate the allegation. They stated that facility staff do provide them with assistance according to their care plan(s) and when needed. Regarding the allegation that Resident #1 is being illegally evicted. The investigation consisted of interviews with Administrator and Staff #1 - Staff #4, review of Resident #1's admission agreement, including house rules, review of Resident #1's eviction notice dated 9/14/22, and review of photographs provided by facility. Administrator stated that a hidden audio and video recording device was found in resident #1's room by a caregiver on 9/12/22. Administrator stated that the device was placed in the room without the consent of the facility, and that it violates the admission agreement and house rules. Administrator provided photos of the device including model name and number. LPA reviewed information provided and confirmed that the device is used for surveillance, and is a audio and video device. Administrator stated that resident #1's family member was provided with an eviction noticed dated 9/14/22 for violating the admission agreement. LPA reviewed facility file, and confirmed that placing a recording device in a resident's room is a violation of the admission agreement, which was signed by resident #1's family member. Facility provided a copy of the eviction notice to Community Care Licensing as required. Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Administrator, Janette Hill.