complaint·December 5, 2023

Interviews with staff revealed staff do not yell or hit the residents while in care. Per administrator there is a camera in the common areas and upon review of footage that would have been notice. There have not been any incidents at the facility. LPA reviewed training provided to staff, last training received on elder abuse was conducted on 8/11/23. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Regarding allegation: Facility staff squeezed resident's arm resulting in bruising. It is alleged staff was observed "squeezing" R3’s arm during the same incident, leaving a "black and blue" mark afterwards. Interview with residents revealed, 2 out of 2 residents stated staff have not left bruises in their bodies after assisting with care and staff “are really nice” when providing care. Interviews with staff revealed 3 out of 3 staff stated that staff provide care to residents in a respectful manner. LPA attempted to interview R3’s representative, however, was not able to obtain information regarding the allegations. LPA reviewed training provided to staff, last training on Promoting resident dignity, independence, individuality, privacy and choice was provided on 4/12/23. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED , Exit interview was conducted with Adrine Adamian and a copy of this report was provided.