complaint·March 20, 2024

However, one resident stated oxygen is provided but staff have stated they do not know how to place it in R1’s nose properly when providing it. Interviews with staff revealed staff assist R1 when oxygen is requested as needed and have not denied oxygen to R1. Interviews with R1’s family member revealed R1 is able to place oxygen properly as long as it is past to R1 and do not have concerns about facility providing oxygen. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Regarding allegation: Staff do not treat resident with dignity. It is alleged staff tells resident is being dramatic and does not assist resident. Interviews with residents revealed 2 out of 3 residents stated staff treat them and speak to them respectfully. 1 out of 3 residents stated that staff seem to be unhappy when providing care and facility staff do assist but have resident wait for care. LPA inquired on wait time for assistance, resident replied is about 5 minutes. Interviews with staff revealed staff respond to residents’ request as soon as possible. The only time they asked residents to wait is when they are assisting other residents. At which time they probably have the resident wait about 5 minutes before providing assistance. Facility staff stated to be respectful to residents. Facility staff received training on resident’s personal rights on April 12, 2023. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Sako Manvelyan and a copy of this report was provided.