complaint·February 9, 2023

Allegation: Facility failed to provide resident records. It is alleged that on Thursday, January 26, 2023, the facility received a formal records request via Federal Express to obtain a copy of resident (R1's) records. The request was made by the resident's legal representative. As of of Tuesday, January 31, 2023 the documents had not been provided. They were due Monday, January 30, 2023. Licensee and Administrator confirmed the records request was received on January 26, 2023. Administrator stated that documents were provided to Licensee on January 27, 2023. Licensee stated that they were emailed within 2 days to the requestor, but they were emailed to the wrong email address. Licensee was not able to recall when they contacted the requestor to inform them that they were sent to the wrong email address. The records were sent to the requestor on Thursday February 2, 2023. Residents of residential care facilities for the elderly shall have prompt access to review all of their records and to purchase photocopies. Photocopied records shall be promptly provided, not to exceed two business days. Based on record review, the findings indicate that the facility provided the documents until Thursday, February 2, 2023, 5 business days later. Therefore, there is sufficient evidence to corroborate the allegation. Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency is being cited according to Title 22, Division 6 Health and Safety Code, Chapter 3.2 Residential Care Facilities for the Elderly Article 02.5 Resident's Bill of Rights. See LIC 9099D. Exit interview was conducted with Administrator Diana Bautista. A copy of the report and appeal rights were provided.