complaint·August 31, 2023

Allegation: Staff did not provide a comfortable temperature for resident. It is alleged that the air conditioning unit in R1's room has not been working well during the last two weeks. The room temperature has been very cold, with an average temperature of 62 Degrees Fahrenheit. Facility Administrator and maintenance staff were notified of the temperature issue. However, it was not fixed in a timely manner and the resident was only provided a fan. A total of three staff were interviewed; all stated the most recent temperature issue was immediately addressed and cooling was restored the following morning. Administrator stated that on Monday August 28, 2023 at approximately 9:30 PM the A/C units in all the 2nd and 3rd floor rooms were not working. HVAC company was immediately called, but they were not able to address the issue until the following morning. However, the facility Maintenance Director was able to reset the HVAC system and A/C units in resident rooms became operable. A total of 10 residents were interviewed. Six (6) out of 10 residents stated the facility and room temperature is and has been comfortable. Four (4) residents stated that their rooms were too hot on Mon. Aug. 28, 2023, but the facility temperature was repaired the following day. Per document review, HVAC company conducted three (3) site visits in the last 1 1/2 weeks; dates [8/22/23, 8/23/23, 8/29/23] to address the cold temperature in R1's room. Document evidence was provided indicating the facility immediately addressed temperature issues, and contracted services with HVAC company. The findings indicate that HVAC technicians replaced one relay in R1's panel last week, and worked fine initially, but then stopped working properly. Subsequent visits were conducted, and it was determined that a 2nd relay needed replacement because the thermostat in R1's room indicated "off", but the cooling system was not turning off and continued to blow cold air. As of today, R1's room and all other rooms inspected have no temperature issues, and room temperature was comfortable. Allegation: Facility is in disrepair. It is alleged the facility A/C system is in disrepair. The findings indicate that in late July 2023, early August 2023 the air conditioning in 1st, 2nd, and 3rd floor hallways, and common areas was not operating well. However, the issue was addressed. Licensee purchased a new HVAC system for the affected areas and there have been no issues since. In regards to the most recent temperature issue on Mon. August 28, 2023, facility Maintenance Director determined that the HVAC system only needed to be reset, and cooling was fixed by next morning. On August 29, 2023, HVAC technicians checked R1's room, and found loose connection at relay. Facility Administrator immediately addressed issues and contracted 3rd party vendors to evaluate and fix the issue. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted and a copy of this report was discussed and provided to facility Administrator Diana Bautista.