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Inspection visit

complaint

TOUCHING HEARTS BOARDING CARELicense 1986035152 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Based on interview and records review there is sufficient information to support this allegation. Therefore, this allegation is SUBSTANTIATED at this time. It was alleged that staff did not seek medical attention for resident in care in a timely manner. To investigate this allegation, on 11/07/2023, between 11:05am and 12;00pm, staff interviews were initiated. Interviews revealed that R1 developed stage 3 and 4 pressure injuries while in care. On 11/13/2023, between 3:00pm and 4:00pm, LPA reviewed facility records. Records revealed that R1 was being treated by a wound care specialist nurse. The nurse told the facility that R1 had to go to the ER on Nov. 1, 2023, but the facility did not allow an ambulance arranged by R1's family to take R1 to the hospital. Instead, the Licensee arranged for a private ambulance and that ambulance took several hours to arrive. In the meantime, R1 was in pain. Their leg was red, swollen, and the tendons were visible. Based on interviews and records review there is sufficient information to verify this allegation. Thus, this allegation is SUBSTANTIATED at this time. Pursuant to the California Code of Regulations, Title 22, the following deficiencies were cited on 9099-D. Exit interview conducted and a copy of the report was issued.

Citations

6 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(16)Type A

    87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have the followig personal rights (16) To received medical care or other services.This requirement was not met as evidenced by: The Licensee did not allow an ambulance to take R1 to the hospital immediately and receive medical care. This poses an immediate health and safety risk to residents in care.

  • 87411(g)Type A

    87411(g) Personnel Requirements-General-Prior to employment or initial presence in the facility, all employees and volunteers subject to a criminal record review shall: 1) Obtain a California clearance or a criminal record exemption as required by law or Department regulations. This requirement was not met as evidenced by: Based on observation and records review, the Licensee hired an employee who was not fingerprint cleared. This poses an immediate health and safety risk to residents in care.

  • 87633(h)(3)Type B

    87633(h)(3)-Hospice Care of Terminally Ill Residents (h) For each terminally ill resident receiving hospice services in the facility, the licensee shall maintain the following in the resident's record (3) A copy of the written certification statement of the resident's terminal illness from the medical director of hospice... This requirement was not met as evidenced by:The licensee did not provide the Department representative with this documentation. This poses a potential health and safety risk to residents in care.

  • 87211(a)(1)(B)Type B

    87211(a)(1)(B) Reporting Requirements-(a) Each licensee shall furnish to the licensing agency such reports as the Department may require...(1) A written report shall be submitted to the licensing agency for (B) any serious injury as determined by the attending physician and occuring while the resident is under facility supervision.This requirement was not met as evidenced by: The licensee did not notify the Department that a resident had entered hospice care. This poses a potential health and safety risk to residents in care.

  • 87405(d)(2)Type B

    87405 (d)(1)(2) Administrator Qualifications and Duties-The administrator shall have the qualifications specified in Sections 97405(d) (1) through (7)..(2) Knowledge of the ability to conform to the applicable laws, rules, and regulations... This requirement was not met as evidenced by: Licensee did not ensure that the Administrator has enough knowledge to comply with Title 22 Regulations. Based on interview and record review, the facility is not in compliance with Title 22 Regulations.

  • 87465(g)Type A

    87465(g) Incidental Medical and Dental Care-The telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat to a resident's health including, but not limited to, an apparent life-threathening medical crisis...This requiement was not met as evidenced by: Based on inherviews and records review, the Licensee failed to allow the 911 ambulance to take R1 to the hospital. Instead the Licensee called a private ambulance that took several hours to arrive to take R1 to the hospital. This poses an immediate health and safety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 21, 2023 inspection of TOUCHING HEARTS BOARDING CARE?

This was a complaint inspection of TOUCHING HEARTS BOARDING CARE on November 21, 2023. 2 citations were issued: 2 Type A (serious).

Were any citations issued to TOUCHING HEARTS BOARDING CARE on November 21, 2023?

Yes, 2 citations were issued (2 Type A, 0 Type B). The first citation was for: "87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly ..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.