complaint·January 14, 2026

Allegation: Eviction notice was not provided to resident's responsible party It is alleged that an eviction notice was not provided to resident’s responsible party. Regarding this allegation it is reported that Resident #1 (R1) was given an eviction notice, however it is alleged that R1 cannot see well and could not read the notice. It is reported that eviction notice was found at a bedside table out of R1’s reach and was discovered by responsible party during a visit a few days later not because the responsible party was notified. Administrator stated that R1’s responsible party refused to communicate with Administrator in person so that notification could have been provided in person, therefore Administrator resorted to text messages. Administrator provided proof that a text message was sent on 12/11/25 at 6:23 pm to responsible party confirming that notice was picked up by them, the message also reiterates the date of the eviction. Furthermore, during LPA’s tour, it was noted that bedside table is in very close proximity to R1’s bed, placing the notice within reach. During LPA record review LPA located that although R1 has an eye condition, it also reflects that R1 does not have visual impairment and is able to communicate needs as well as follow instructions, no cognitive impairment was noted. Interview with Staff #1 (S1) revealed that due to family refusing to speak to Administrator in person, Administrator gave S1 the notice to provide to R1. S1 states that notice was handed to R1 who refused to take it, therefore it was placed on bedside table. S1 stated that they witnessed family retrieve the notice and immediately notified the Administrator, that is what prompted the Administrator to send responsible party a text. Therefore, based on interviews, observations and record reviews this allegation is deemed unsubstantiated. Exit interview conducted and copy of report provided to Administrator. Allegation: Unlawful eviction Regarding this allegation it is reported that the eviction notice that was provided to R1 was unlawful as it was missing a clear reason for eviction and the resources available to assist in identifying alternative housing and care options. During LPA’s investigation it was discovered that R1 was provided with an eviction notice dated 12/11/2025 and that Community Care Licensing (CCL) was notified on 12/15/2025 as per Tittle 22 regulations. However, Administrator was contacted by CCL on 12/15/25 at 2:20 pm and was informed that eviction notice provided did not include the reason for the eviction, a list of referral agencies, the right of the resident or resident’s legal representative to contact the department and the contact information for the local Long-Term Care Ombudsman nor did it include specific language in reference to the filing of an unlawful detainer as per SB 781 and 1569.683 H&S. In addition, Community Care Licensing (CCL) did not receive a resubmission with the required information. Based on the information obtained during the investigation the allegation is substantiated. Citation issued. Appeal rights discussed and provided. Exit interview conducted and copy of report provided to Administrator.