complaint·November 18, 2022

The investigation revealed of the following: In regards to the allegation of " Resident has severe case of scabies" LPA interviewed the facility regional nurse and reported that residents were not diagnosed with scabies and residents only had suspicious rashes. Everything was resolved already but they still treat residents prophylactically for prevention. LPA also reviewed the residents' physician communication report and indicated for rashes and itching. However, LPA contacted the medical professional and it was confirmed the facility did have scabies infection about two to three months ago. The medical professional reported he did not remember how many residents got infected but for sure its more than two residents. And the medical professional did treat the residents with a proper treatment but everything is cleared now. Based on LPA’s observations, interviews, and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6, Chapter 8, is being cited on the attached LIC 9099D. An exit interview was conducted, and a copy of this report was provided to the Administrator Maya Mnoyan along with the Appeals Rights. The investigation revealed of the following: In regard to the allegation of " Staff are not meeting resident's hygiene needs" LPA interviewed 6 residents and families and all denied the allegation. They all reported facility take good care of the residents and residents are all clean and dress well. LPA interviewed staff and all denied the allegation and reported all residents have shower two to three times a week or as needed and staff also changed residents diaper every two hours or as needed. LPA also observed residents and they look clean with good hygiene. Based on LPA's observation, interviews conducted with staff and residents, Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED An exit interview was conducted and a copy of this report was provided to Administrator Maya Mnoyan