complaint·September 28, 2023

Regarding allegation(s): Facility staff hit resident in care. It is alleged an unknown staff member hit Resident #4 (R4). Four (4) out of the four (4) staff interviewed deny this allegation. Four (4) out of the four (4) residents interviewed deny this allegation. LPA Ramirez attempted to interview R4 in R4’s accommodation. R4 denied entry to LPA Ramirez and refused to be interviewed. LPA Ramirez reviewed R4’s medical file and did not observe and Special Incident Reports (SIR) indicating R4 sustained any injures within the last 2 weeks. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Facility staff did not safeguard resident's personal belongings. It is alleged facility staff stole R4’s wallet and jewelry. Four (4) out of the four (4) staff interviewed deny this allegation. Four (4) out of the four (4) residents interviewed deny this allegation. During the interview of R5, it was revealed that R5 found R4’s wallet in the dining room couch on 8/24/23. According to Administrator Mnoyan, R5 stated they found the wallet and the facility returned it back to R4. R4 refused to be interviewed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Facility staff did not ensure resident's record was completed accurately. It is alleged that facility staff are not ensuring R4’s medical records are current. Four (4) out of the four (4) staff interviewed deny this allegation. Four (4) out of the four (4) residents interviewed deny this allegation. R4 was admitted into the facility on 1/19/23. Physician’s Report dated 1/24/23 and Preplacement Appraisal Information dated 1/19/23 both indicate R4 is ambulatory and does not require assisted devices to get around the facility. Four (4) out of the four (4) staff interviewed confirm R4 is ambulatory without assisted devices. R5 revealed that R4” accidentally left their wallet on dinning room couch and walked away.” LPA Ramirez could not find any discrepancies while reviewing R4’s file. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted and a copy of this report was provided to Administrator Mnoyan.