complaint·December 12, 2023

Regarding the allegation that : Staff did not notify resident's authorized representative of incident. The investigation consisted of interviews with Resident #1 - Resident #12, Assistant Administrator, and staff #1 - staff #4. Assistant administrator and staff interviewed stated that the facility does notify residents' authorized representative(s) of incident(s). Staff #1 stated that he contacted the authorized representative(s) listed on resident #13's contact list, and was able to contact resident #13's son. Residents interviewed were unable to corroborate the allegation. 12 out of 12 residents stated that they were not sure if the facility contacts residents authorized representative(s) of incident(s). Regarding the allegation that : Staff did not notify residents authorized representatives of COVID outbreak. The investigation consisted of interviews with Resident #1 - Resident #12, Assistant Administrator, and staff #1 - staff #4. Assistant administrator and staff interviewed stated that the facility did notify the resident(s) who have authorized representatives of the Covid outbreak at the facility. Residents interviewed were unable to corroborate the allegation. 12 out of 12 residents interviewed stated that they are self responsible. They stated that they don't know if the facility notified residents authorized representatives of COVID outbreak. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, and a copy of the report was provided.