complaint·January 29, 2024

Regarding allegation: Staff did not provide adequate food service for resident. It is alleged that on 1/23/24, a resident was denied breakfast upon their return from a medical appointment, due to them being out of the facility during the meal time, although they were promised breakfast upon their return. Per interviews conducted, (5) of (8) residents denied the allegation. Residents stated that snacks are provided to take with them to their appointments, and a meal is provided upon their return. Residents also stated that they have not had any issues with receiving a meal upon their return from their appointments. (2) of (8) residents interviewed could not corroborate the allegation as they stated they do not leave for regular medical appointments. (5) of (5) staff interviewed denied the allegation. They stated that it is the facility's policy to hold a meal for the residents any time they are out for a medical appointment. And if the meal is not held, the kitchen staff will personally prepare a fresh meal for the resident upon their return the facility. Staff state to be unaware of any resident being denied a meal upon their return from their medical appointment in the last 2 weeks. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted and a copy of this report was provided.