complaint·June 14, 2024

The investigation revealed the following. Regarding Allegations: Facility staff does not meet residents grooming needs- It is alleged staff do not assist R1 with grooming. R1 arrived at the facility on 02/03/2023. Per R1’s Physician Report dated 3/4/24, R1 needs assistance with grooming. Six (6) out of the six (6) staff interviewed deny this allegation. Two (2) out of the ten (10) residents interviewed deny this allegation. LPA Ramirez reviewed the facility Caregiver Assignment Logs for R1 which indicated R1 was assisted with grooming on different days R1 was present at the facility for the months of May and June 0f 2024. Staff interviews revealed R1 would leave the facility for days at a time. Staff revealed they would assist R1 with grooming when he returned. During facility tour and interviews with residents, LPA Ramirez observed residents to tidy in appearance. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Staff don’t answer facility phone- It is alleged staff do not answer the facility phone when family members call the facility. On 6/12/ 2024, at 11:15 am, LPA Ramirez dialed facility phone number and was greeted by facility staff. On 6/13/2024, at 4:45 pm, LPA Ramirez dialed facility phone number and was greeted by facility staff. During facility tour, LPA Ramirez observed facility phone ringing and staff answering calls. Six (6) out of the six (6) staff interviewed deny this allegation. One (1) out of the ten (10) residents interviewed deny this allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No deficiencies were cited for this investigation complaint. Exit interview conducted with Administrator Mnoyan. A copy of this report was provided.